Whether you're a do-it-yourself warrior or you just have a quick question about our platform, our support team and systems are available for you 24/7.
D'Andre P. Mayberry is a tenured communications professional with more than 10 years of experience in instructional design, graphic and web design, and training and development. With a keen eye for detail, prudent decision-making, and strong leadership skills, he has maintained and elevated the brand identity of numerous organizations, including:
From the start, D’Andre has devoted both his personal and professional life to serving the needs of others. With his design career, he used his entrepreneurial skill and strong business acumen to acquire freelance design and branding clients one by one. Each of these projects demonstrated his passion for delivering superior products, his extensive leadership skills, and his unmatched work ethic – qualities that set him apart in every room and workplace he entered. He then moved on to larger organizations where he developed a powerful reputation for delivering exceptional design work under tight deadlines.
D’Andre not only understands the power of great design, he has also used his mastery of creative business concepts and his superior attention to detail to educate and inform using a variety of unique strategies. He developed patient ID cards with advanced technological security features that were distributed across 159 Georgia counties. He created a 24-course employee development program for the Georgia State Office of Vital Records. And, he designed a series of content specific courses for Cox Automotive. Regardless of the mission or the scope of the job, D'Andre always produced a high-quality product that guaranteed results and protected the brand.
D'Andre’s professional prowess and expertise are backed by his top-tier educational background. He earned his Bachelor of Arts in Leadership and Administration from Beulah Heights University. He then went on to earn his Master of Divinity in Pastoral Care and Counseling from Johnson C. Smith Theological Seminary at the Interdenominational Theological Center and recently became a Georgia Certified Content Specialist.
D'Andre boasts a diverse skill set, with experience in education, brand awareness, product promotion, and creative strategy. He isn't just a great addition to a team; he's the secret weapon that drives that team to deliver at a higher level.
Obtaining support by using the Message Center is the fastest, most predictable way to obtain support throughout the day. Your message is sent DIRECTLY to our support staff and answered in the order that they are received. Support by this method is 100% free and included with all paid services. You can also use the Message Center to send project and billing correspondence as well.
Our Support Center contains written tutorials, documentation, and step-by-step guides for using our platform and its applications. You can launch the Support Center by signing into your account and launching it from your Dashboard. You can search for what you are looking for by simply typing in keywords and pressing ENTER on your keyboard.
All applications on our platform contain video tutorials within the applications themselves. Look for a circle with a question mark at the top right of any of our applications. Clicking on this icon will launch the tutorial for whichever screen you are in. You can also access all of our video tutorials from inside of the Support Center.
We provide complimentary phone support for all paid services from 9am to 5pm EST. When calling, please be ready to describe the exact issue, problem, or question you have in order for our support representative to have the best chances of assisting you. If you are receiving an error on your screen, the representative will need the exact error message you are receiving. Please remember to be courteous and patient as we work hard to find the best solutions and answers for you.
If you are experiencing a service outage, or have an issue that is truly time sensitive, you can contact our support response team 24/7 via e-mail. Please note that issues that are non-outages will be evaluated for urgency, and may not be responded to until the next business day if found to be non-urgent in nature.
We provide scheduled live training sessions for one or more users for $75 per one-hour session. We also provide brand new administrators taking over administration of an organization's website with one complimentary hour of training. In order to schedule your live training session, you must sign into your Dashboard, go to the Support Center, and order it from there.
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