← Site Menu
Influence Branding & Marketing

Search For Answers

Client Dashboard

Watch our 15-minute pre-training crash course that takes you through the fundamentals of using your account. If you have a training session, be sure to watch this first.

Content Services

Learn how to use bulk actions to do more with less time.
This tutorial explains how to embed YouTube clips onto your web pages.

Customer Service

This article explains the processing of requesting a cancellation for any service.
Clients who demonstrate a consistent commitment to on-time payments are granted a $500 credit line every six months up to $5,000! Payments terms are up to six months for all one-time design and development services,

Domain Name Services

Virtual directories are a great way to make your pages easier to access and their URL's easier to remember. This article also provides information on sub domains and friendly URL's.
This article attempts to answer most questions regarding DNS updates. This is a guide to updating your name server settings with any major registrar.

E-Commerce Services

Learn about how to setup a real-time shipping account with UPS or USPS for use with our e-commerce services.

E-mail Manager

E-mail accounts allow you to send and receive e-mail through our webmail client, your favorite desktop software, or your mobile phone. These are the typical settings needed to access your mail from most mail clients.
Your email accounts now have the option for built-in chat. This can be used by all users of the same domain to keep all communication internal. Any chat client that support this protocol can be used with SmarterMail. This document includes instructions for using Pidgin - the client used by our team within the office.

Files & Documents

Learn how to use our Media Library system to catalog videos and audio from around the web. Use it to embed from sources such as YouTube, Vimeo, Facebook, and SoundCloud.

Graphic Design

Under some circumstances you may notice that colors for graphics and images appear different on different monitors. You may also notice that colors appear different in your graphic design application than they do in the final online version. Color management can be a highly complex topic but this article offers some explanation for the causes of these differences and some quick tips to get the best results when working with Adobe Photoshop.

HTML / CSS Coding

This article provides you with detailed instructions on the addition of parallax sections of your website template. Requires HTML/CSS knowledge.

Media Player

For those of you wanting to utilize audio or video files on your site, we have a solution. Your File Manager is capable of not only storing your favorite images and documents, but any audio or video files as well.

Media Services

Once you have created a feed, you will need to add media to display in your feed.
The first step to publishing your media is creating a feed which published information about the files to play.

People Management

The following article explains how to use macros to merge data from your People Management database into your Communication Campaigns.
You can easily import people data into our platform by uploading a CSV format, mapping its fields to ours, and watching the data populate automatically.

Platform Services

A quick demo of our platform for organization's considering it for the website, people, and e-commerce management needs.


This article can help you to configure your POP e-mail accounts correctly to prevent blacklisting due to backscatter.
This article describes the differences between POP e-mail and e-mail forwarding.

Project Tracker Guide

Find out exactly how to communicate with your project manager whenever you need to. It's super easy and convenient to do so right from within the Project Tracker.
As a client, it's important to learn how to use the Project Tracker for your ongoing projects. Learn step by step about how to properly communicate, approve, reject, and review projects as they are being worked on for you.

Search Engines

Can't find your site using search engines? Read on to learn more about search engine optimization.

Web Services

This article details how a favicon can be added to your site using the tag:

Website Design

Explore and easy and quick way to code a background video into any element of your template or page code.
This tutorial teaches you how to convert the normal H1 titles of your pages into title areas you can style with CSS.

Website Services

Learn how to enable the e-mail services that come with our platform. Then, create email accounts and aliases with ease.
Learn how to read the basic components of your web stats.